---
title: "Manage.Management | Director & Homeowner Terms of Service"
url: https://manage.management/terms/directors-and-homeowners
description: "The terms governing use of the Manage.Management platform by RMC and RTM directors, leaseholders, homeowners and residents."
publisher: Manage.Management
language: en-GB
---

# Director & Homeowner Terms of Service

Legal Agreement

Last updated: 12 November 2026

England & Wales

## Manage.Management Director & Homeowner Terms of Service

These Terms govern access to and use of the Manage.Management platform by directors of residents’ management companies and right to manage companies, leaseholders, homeowners, residents, freeholders, landlords and shareholders across the United Kingdom.

Legal Entity

MANAGE.MANAGEMENT LIMITED (No. 16619867)

Data Protection

UK GDPR & DPA 2018 compliant processor terms

Legal Enquiries

[legal@manage.management](mailto:legal@manage.management)

Overview

## Overview

These Terms of Service (the **Terms**) govern access to and use of the Manage.Management website, platform, applications and related services (together, the **Platform**). These Terms apply to directors of residents’ management companies and right to manage companies, leaseholders, homeowners, residents, freeholders, landlords and shareholders, and anyone they authorise to use the Platform in connection with a building, estate or property portfolio.

If you use the Platform as a managing agent or property management business, the [Managing Agent Terms of Service](https://manage.management/terms/managing-agents) apply to that use instead.

By accessing or using the Platform, creating an account, or accepting these Terms through an online sign-up flow, you agree to be bound by them. If you do not agree to these Terms, the Platform must not be used.

“**Order Form**” means any order form, subscription agreement or other commercial agreement signed by Manage.Management and a customer organisation. “**Subscription term**” means the initial term of a subscription (as set out in an Order Form or selected at sign-up) together with any renewal period. “**Customer organisation**” means the company, organisation or individual that subscribes to the Platform (whether online or under an Order Form) and on whose behalf users access it. “**Business Day**” means a day other than a Saturday, Sunday or public holiday in England. “**Business Hours**” means 9am to 5pm (UK time) on a Business Day.

## 1. About Manage.Management

Manage.Management provides software designed to support residential property management, including communication, document sharing, building administration and related operational workflows for multi-unit buildings and estates.

Unless expressly stated otherwise in writing, Manage.Management provides technology services only. The Platform does not provide legal advice, financial advice, surveying advice, accounting advice, regulated property management services or fiduciary services.

## 2. Eligibility and Authority

The Platform may only be used by a person who is at least 18 years old and has legal capacity to enter into a binding contract.

Where a user accesses or uses the Platform on behalf of a company, residents’ management company, right to manage company, managing agent, landlord, freeholder or other organisation, that user confirms that they have authority to bind that person or organisation to these Terms.

## 3. Account Registration and Security

A user must provide accurate, complete and up-to-date information when registering for an account and must keep that information updated.

Each user is responsible for keeping login credentials confidential and for all activity carried out through their account. If there is any reason to believe an account has been compromised or used without authority, notice must be given promptly to [legal@manage.management](mailto:legal@manage.management).

Manage.Management may require reasonable verification of identity, authority or organisational role before granting or restoring access to a workspace, building record or administrative function.

## 4. Permitted Use

The Platform may only be used for lawful purposes and in connection with legitimate residential property management, administration, communication and record-keeping activities.

A user must not:

- upload, post, send or store any content that is unlawful, defamatory, discriminatory, threatening, abusive, obscene or otherwise objectionable;
- impersonate another person or misrepresent authority, identity or affiliation;
- interfere with, disrupt, damage or impair the Platform or any connected network or system;
- attempt to gain unauthorised access to any account, data, system or environment;
- use the Platform to infringe another person’s intellectual property rights, privacy rights or other legal rights;
- upload personal data where there is no lawful basis to do so under applicable data protection law; or
- use the Platform to send spam, malicious code, phishing messages or fraudulent communications.

Manage.Management may remove content, restrict access or suspend functionality where it reasonably considers that a breach of these Terms, the law, or a security risk has arisen. Before doing so, Manage.Management shall give the customer organisation written notice explaining the reason and, where the issue can be fixed, follow the notice and cure process in Clause 15. Manage.Management may act without prior notice only where this is needed to prevent an immediate security, legal or regulatory risk, and shall then notify the customer organisation in writing as soon as reasonably practicable with the reason. Manage.Management may remove or disable access to specific content immediately where it reasonably considers the content to be unlawful or in breach of this Clause 4, and shall notify the affected user (and the customer organisation, where there is one) as soon as reasonably practicable afterwards. The notice and cure process applies to suspension of a whole workspace or account for any other breach.

## 5. User Content and Data

The user or the organisation on whose behalf the user acts retains ownership of content, data, documents, notices, records, messages, images and other materials uploaded to or stored on the Platform (the **User Content**).

The user grants Manage.Management a non-exclusive, worldwide, royalty-free licence for the term of these Terms to host, copy, store, transmit, display and otherwise process User Content only to the extent necessary to operate, maintain, secure and provide the Platform, comply with legal obligations and enforce these Terms and, in respect of User Content that is not personal data, to improve the Platform. To the extent User Content contains personal data, Manage.Management shall process it only on the customer organisation’s documented instructions under the Data Processing Agreement, and the customer organisation instructs Manage.Management to anonymise that personal data so as to create Aggregated Data (as defined below).

The user is responsible for ensuring that:

- the User Content is accurate, lawful and up to date where appropriate;
- they have all necessary rights, permissions and authority to upload, share and process the User Content through the Platform; and
- any personal data included in User Content is collected, shared and used in accordance with applicable data protection law.

Manage.Management is not responsible for verifying the legal accuracy, completeness or enforceability of User Content uploaded by users.

**Usage Data:** Manage.Management collects information about how users access and use the Platform, such as pages viewed, features used, clicks, device and browser details, and session recordings (together, **Usage Data**), using analytics tools including PostHog (hosted in the EU). Usage Data is linked to the user’s account, including their name, email address, role, and the building and organisation they belong to. Session recordings may show information displayed on screen, including User Content. Manage.Management acts as a data controller for Usage Data and uses it only to operate, support, secure and improve the Platform, as described in the Privacy Policy. It does not sell Usage Data or use session recordings to extract or analyse User Content.

**Aggregated Data:** Manage.Management may also create anonymised and aggregated statistics from Usage Data and User Content (**Aggregated Data**) to operate, improve and develop its services and for benchmarking and analytics, provided that Aggregated Data shall not be capable of identifying any individual, customer organisation or user. Manage.Management owns all rights in Aggregated Data.

## 6. Data Protection and Privacy

Use of the Platform is also subject to the [Manage.Management Privacy Policy](https://manage.management/privacy), which sets out our data processing practices, transparency information under UK GDPR Articles 13 and 14, lawful bases under Article 6, retention periods and data subject rights.

**Controller and Processor Roles:** The parties acknowledge and agree that for the purposes of applicable data protection law (including the UK GDPR and the Data Protection Act 2018):

- Manage.Management acts as a **data processor** when hosting, storing, or processing personal data on behalf of customer organisations (such as residents’ management companies, right to manage companies, managing agents, landlords, or freeholders, who act as data controllers) in connection with building records, unit allocations, resident directories, and maintenance workflows; and
- Manage.Management acts as a **data controller** in respect of user account registration, direct billing and subscription administration, relationship management, platform security telemetry, product analytics (Usage Data, as described in Clause 5), and its own commercial operations.

**Data Processing Agreement (DPA):** Where Manage.Management processes personal data as a data processor on behalf of a customer organisation, such processing shall be governed by a Data Processing Agreement complying with UK GDPR Article 28(3), which is incorporated into these Terms by reference. The DPA sets out the subject-matter, duration, nature and purpose of processing, types of personal data, categories of data subjects, and the specific obligations and rights of the controller and processor.

**Sub-Processors:** Manage.Management maintains an up-to-date list of approved third-party sub-processors (as disclosed in our Privacy Policy and Trust Centre). Manage.Management shall provide at least 30 days’ advance written notice before engaging any new or replacement sub-processor, giving the customer organisation the opportunity to object on reasonable data protection grounds. If the parties cannot resolve an objection within 30 days, the customer organisation may terminate the affected subscription on written notice and receive a pro-rata refund of prepaid fees for the period after termination, which is its sole remedy for the objection. All sub-processors are bound by written agreements imposing data protection standards no less protective than those set out in these Terms and Article 28 of the UK GDPR.

**Security and Trust Centre:** Details of our technical and organisational security measures — including TLS 1.3 encryption in transit, AES-256 database encryption at rest, role-based access controls (Row Level Security), Cyber Essentials certification, and our incident response and breach notification procedures — can be reviewed on our Trust Centre at [trust.manage.management](https://trust.manage.management). Manage.Management will notify the affected customer organisation without undue delay, and in any event within 48 hours, after becoming aware of a personal data breach affecting that customer’s data, so the customer can meet its own 72-hour reporting obligation to the Information Commissioner’s Office (ICO).

**UK Hosting:** The Platform database, uploaded files and their backups are hosted in data centres in the United Kingdom (London). Some sub-processors may process limited personal data outside the UK, as listed in our Privacy Policy, and only with the safeguards required by UK data protection law (such as the ICO’s International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses).

**No Sharing with Connected Businesses:** Manage.Management shall not share, disclose or give access to customer organisation data to any block management, managing agent or property management business connected with Manage.Management, its directors or its shareholders, and shall not use that data for the benefit of any such business.

## 7. Fees and Subscriptions

Some parts of the Platform may be provided on a paid subscription or paid service basis. Pricing, billing intervals, payment terms, plan limits and included features shall be as set out on the website, during the order process, or in a separate Order Form or commercial agreement.

Unless stated otherwise:

- fees are stated exclusive of VAT and any other applicable taxes, which shall be added at the prevailing rate;
- subscription fees are payable in advance for the relevant billing period; and
- the customer is responsible for providing accurate billing details and keeping payment methods current.

### Consumer Cancellation and Refund Rights

If you are a consumer purchasing digital services under a distance contract, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your subscription within 14 days of purchase (the **Cooling-off Period**) without giving any reason, and receive a full refund.

If you request that the service begin immediately during the 14-day Cooling-off Period (such as by logging in and accessing paid features), you expressly acknowledge and agree that: (a) if the service is fully supplied, your right to cancel is lost; and (b) if you cancel before the service is fully supplied, any refund will be reduced in proportion to the services provided up to the date of cancellation.

Where Manage.Management terminates a consumer’s subscription without cause, the consumer shall be entitled to a pro-rata refund of any prepaid fees covering the unexpired portion of the current billing cycle. For business (B2B) customers, all fees paid are non-refundable except where required by law, as set out in Clause 15, or expressly agreed in writing.

### Price Changes

Manage.Management may adjust subscription pricing from time to time. Manage.Management shall give customers at least 30 days’ advance written notice (by email or through the Platform) before any price increase takes effect. If a customer does not accept the price increase, they may terminate their subscription without penalty prior to the effective date of the change. Continued use of the Platform after the effective date constitutes acceptance of the new price. Where an Order Form fixes pricing for a subscription term, any price change shall apply only from the start of the next renewal period, unless the Order Form states otherwise. Notice shall be given in accordance with the Order Form (or, if it is silent, at least 90 days before the renewal date). If notice is given later than that, the price change shall take effect from the following renewal period. A customer with an Order Form who does not accept the change may give notice to end its subscription with effect from the end of the then-current subscription term.

### Late Payment, Grace Period and Automatic Renewal

If a subscription payment fails, Manage.Management will provide a 14-day grace period to allow the customer to update payment details before access to paid features is suspended.

For business (B2B) customers, if any sum remains unpaid after the due date, Manage.Management reserves the right to charge statutory interest on overdue amounts at the rate prescribed under the Late Payment of Commercial Debts (Interest) Act 1998 (8% per annum above the Bank of England base rate) together with reasonable debt recovery compensation.

Subscriptions renew automatically at the end of each subscription term for successive renewal periods. For subscriptions purchased online, each renewal period equals the billing period selected (for example, monthly or annual), and the subscription may be cancelled before the renewal date via account settings or written notice. For subscriptions under an Order Form, the renewal period and notice requirements are those set out in the Order Form or, if none are stated, renewal periods are 12 months and notice of non-renewal must be given at least 60 days before the end of the then-current subscription term.

## 8. Separate Payment Terms

If Manage.Management offers payment processing, service charge collection, reserve fund collection, contractor payments, reimbursements or any other money movement functionality, those services may be subject to separate payment terms, regulated partner terms, safeguarding terms or provider terms.

Unless those separate terms expressly state otherwise, these Terms do not govern regulated payment services or hold Manage.Management out as a bank, payment institution, e-money institution, trustee or stakeholder.

## 9. Intellectual Property Rights

All intellectual property rights in and to the Platform, including the software, interfaces, design, branding, databases, workflows and underlying technology, belong to Manage.Management or its licensors.

Manage.Management® is an official registered trademark of Manage.Management Limited, registered with the UK Intellectual Property Office (IPO). All rights in the mark are expressly reserved. Nothing in these Terms or on the Platform grants any right or licence to use any trademark, service mark, logo, or trade name of Manage.Management Limited without prior written permission.

Subject to compliance with these Terms and payment of any applicable fees, Manage.Management grants the user a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to access and use the Platform for internal property-related purposes.

A user must not, except to the extent permitted by law:

- copy, modify, adapt or create derivative works of the Platform;
- reverse engineer, decompile or otherwise attempt to extract source code;
- remove or alter proprietary notices; or
- resell, lease, licence or commercially exploit the Platform without prior written consent.

## 10. Confidentiality

Each party shall keep confidential all information disclosed by the other party that is marked confidential or that a reasonable person would understand to be confidential from its nature or the circumstances of disclosure (including pricing, Order Form terms, product roadmaps, security information and customer data), use it only for the purposes of these Terms, and disclose it only to its employees, advisers and subcontractors who need to know it and are bound by equivalent obligations, or as required by law or a regulator. This does not apply to information that is or becomes public other than through breach, was already lawfully known, was rightfully received from a third party, or is independently developed. These obligations continue for five years after the end of the subscription, except that customer data and personal data shall remain confidential for as long as Manage.Management or its sub-processors hold it, with no time limit.

## 11. Availability, Maintenance and Changes

Manage.Management shall use reasonable care and skill in providing the Platform. Subject to the availability commitment below, Manage.Management does not guarantee that the Platform will be uninterrupted, secure, error-free or available at all times.

From time to time, Manage.Management may carry out maintenance, deploy updates, change functionality, add or remove features, or suspend access to parts of the Platform for operational, security, legal or commercial reasons.

Where practical, reasonable notice of planned downtime or material adverse changes will be given.

### Service Availability

Manage.Management shall make the Platform available at least **99.5%** of the time in each calendar month, excluding planned maintenance. Manage.Management shall give at least **48 hours’** notice of planned maintenance and, where reasonably possible, schedule it outside Business Hours.

Availability excludes: (a) planned maintenance; (b) emergency maintenance to address a security vulnerability, up to 4 hours in any month; (c) a Force Majeure Event; (d) suspension under Clause 4 or Clause 15; and (e) faults in the customer’s equipment, connectivity or integrations. The rights in Clause 15 (Termination for Service Failure) are the customer organisation’s sole remedy for failure to meet this commitment.

### Backups and Data Restoration

The Platform database is backed up automatically every day, and each backup is kept for **7 days**.

If data is lost or corrupted, Manage.Management shall begin a restore within **4 Business Hours** of being notified, and shall restore the data from the latest available backup within **1 Business Day**, so that no more than 24 hours of data is lost.

## 12. Third-Party Services

The Platform may contain links to, integrations with, or rely on third-party services such as email providers, payment providers, analytics tools, mapping tools, communication tools or cloud infrastructure.

Manage.Management is not responsible for third-party services and does not guarantee their availability, performance, security or accuracy. Use of third-party services may be subject to separate terms between the user and the relevant third party.

## 13. Consumer Rights and Business Use

Most use of the Platform is expected to be by or on behalf of property-related organisations, directors or officeholders acting for purposes connected with their trade, business, craft or profession.

If a user is a consumer within the meaning of the Consumer Rights Act 2015, nothing in these Terms affects any mandatory statutory rights that cannot lawfully be excluded or restricted.

## 14. Disclaimer of Professional Reliance

Information, templates, notices, dashboards, summaries, communications tools and records made available through the Platform are provided for general administrative and informational purposes only.

They are not a substitute for advice from a solicitor, barrister, accountant, surveyor, managing agent, insurer or other suitably qualified professional. A user is responsible for obtaining independent advice where needed, including in relation to service charges, consultation requirements, company governance, lease interpretation, statutory compliance, building safety and dispute resolution.

## 15. Suspension and Termination

**Termination for Cause:** Manage.Management may suspend or terminate access to the Platform, in whole or in part, immediately upon written notice where:

- the user or customer organisation has committed an incurable material breach of these Terms;
- payment remains overdue following the expiry of the 14-day grace period; or
- continued access would create an immediate security, legal, or regulatory risk to Manage.Management or other users.

**Right to Cure:** In the event of a material breach that is capable of remedy, Manage.Management shall give at least 14 days’ prior written notice specifying the breach and requiring it to be remedied before exercising any right to suspend or terminate.

**Termination on Notice (Non-Breach):** Manage.Management may terminate access or discontinue the Platform (or any part thereof) by providing at least 30 days’ advance written notice. Where an Order Form sets a fixed or minimum subscription term, Manage.Management will not use this right to end that customer organisation’s subscription before the end of the term, except where it discontinues the Platform as a whole. In that case it shall refund any prepaid fees for the period after termination, and no further minimum charges shall be payable. For consumer users, notice of termination without cause shall not be less than the remainder of the current billing cycle and shall be accompanied by a pro-rata refund of prepaid fees for the unused period.

**User Termination and Account Closure:** A user or customer organisation may terminate their account by written notice to [legal@manage.management](mailto:legal@manage.management) or through the account settings. Where an Order Form sets a fixed or minimum subscription term, termination takes effect only at the end of that term unless the Order Form provides otherwise. If the customer organisation stops using the Platform or purports to terminate earlier, all fees for the remainder of that term (including any minimum charges) remain payable and become due immediately. Accrued fees up to the effective date of termination remain payable in all cases, subject to statutory consumer cancellation rights under Clause 7.

**Termination for Service Failure:** A customer organisation may terminate its subscription by written notice, without penalty and notwithstanding any fixed or minimum subscription term, and shall receive a pro-rata refund of any prepaid fees for the period after termination, if:

- availability falls below the 99.5% commitment in Clause 11 in any 2 calendar months within a rolling 6-month period; or
- there is a single unplanned outage lasting more than 24 consecutive hours,

provided notice is given within 30 days of the end of the second affected month or the outage.

**Data Export Window and Deletion:** Following termination of an account by either party for any reason:

- The customer organisation shall have a period of **90 days** from the effective date of termination to export and retrieve their building records, data, documents, communications, and resident data from the Platform;
- Data will be provided in standard formats: CSV for structured data, and PDF and original files for documents;
- Manage.Management will give reasonable help with the transfer to a new provider, including up to **3 hours** of support at no charge; and
- Manage.Management will not delete customer organisation data before the 90-day export window ends, unless the customer organisation instructs earlier deletion in writing or the law requires earlier deletion. After it ends, Manage.Management will securely delete or irreversibly anonymise all user and customer organisation data within **60 days**, in compliance with UK GDPR Article 28 and our Data Processing Agreement, save where retention is required by applicable statutory, tax, or regulatory requirements, and will confirm in writing once deletion is complete. Copies held in routine backups expire automatically within 7 days of deletion.

**Survival:** On termination, all rights granted to the user under these Terms cease immediately, save that the customer organisation may access the Platform for the purpose of exporting its data during the export window, provided accrued fees are paid, but any provisions which by their nature are intended to survive shall continue in full force, including accrued payment obligations, intellectual property rights, confidentiality, disclaimers, liability limitations, indemnity, data protection, and governing law.

## 16. Liability

Nothing in these Terms excludes or limits liability for:

- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- the customer organisation’s obligation to pay fees and charges due; or
- any other liability that cannot lawfully be excluded or limited under the law of England and Wales (including mandatory statutory rights under the Consumer Rights Act 2015).

To the maximum extent permitted by applicable law and subject to the paragraph above, neither party shall be liable to the other party or any third party, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for:

- loss of profit or revenue;
- loss of business, commercial opportunity, or contracts;
- loss of goodwill or reputation;
- loss of anticipated savings;
- loss, corruption or destruction of data, provided that where data loss is caused by Manage.Management, it will restore the lost data from its most recent backup in accordance with Clause 11 and shall pay the reasonable, documented cost of re-entering any data that cannot be restored, up to the cap in this Clause 16, which together shall be the customer organisation’s sole remedy for data loss; or
- any indirect, special, or consequential loss.

To the maximum extent permitted by applicable law and subject to the exclusions above, the total aggregate liability of each party to the other arising out of or in connection with the Platform, the service, or these Terms — whether in contract, tort (including negligence), breach of statutory duty, indemnity, restitution, or otherwise — shall in all circumstances be capped at and not exceed the greater of:

- **£1,000** (one thousand pounds sterling); and
- the total fees actually paid by the relevant customer organisation or user to Manage.Management in the **12 months** immediately preceding the event giving rise to the claim.

**Reasonableness Recital:** The parties acknowledge and agree that the exclusions, limitations, and financial liability caps set out in this Clause 16 are fair, reasonable, and proportionate, having regard to the nature of the software services, the level of fees charged, the allocation of commercial risk between the parties, and the practical availability and cost of insurance for the types of loss covered, in accordance with Section 11 and Schedule 2 of the Unfair Contract Terms Act 1977 and Section 62 of the Consumer Rights Act 2015.

## 17. Indemnity

Where the Platform is used on behalf of an organisation, that organisation shall indemnify and hold harmless Manage.Management and its directors, officers, and employees against all claims, losses, damages, liabilities, costs and expenses (including reasonable legal costs) arising out of or in connection with:

- a material breach of these Terms by that organisation or its authorised users;
- any claim or allegation that User Content uploaded or processed by that organisation infringes the intellectual property rights, privacy rights, or other legal rights of a third party; or
- unlawful or unauthorised use of the Platform by that organisation or its users.

The limitations and exclusions in Clause 16 apply to the liability of both parties, including liability under this Clause 17. Nothing in these Terms limits the customer organisation’s obligation to pay fees and charges properly due. Manage.Management may enforce this Clause 17 on behalf of its directors, officers and employees, and the Contracts (Rights of Third Parties) Act 1999 applies to them to that extent.

## 18. Force Majeure

Neither party shall be in breach of these Terms nor liable for delay in performing, or failure to perform, any of its obligations under these Terms (other than an obligation to pay money) if such delay or failure results from events, circumstances or causes beyond its reasonable control (a **Force Majeure Event**).

Force Majeure Events include, without limitation: acts of God, flood, drought, earthquake, storm, or other natural disaster; epidemic, pandemic, or public health emergencies; war, threat of or preparation for war, armed conflict, imposition of sanctions, or civil commotion; acts of terrorism; any law, decree, or action taken by a government or public authority; collapse of buildings, fire, explosion or accident; interruption or failure of utility service, telecommunications networks, or internet service provider facilities; and cyberattacks, ransomware, distributed denial-of-service (DDoS) attacks, or major infrastructure outages affecting underlying cloud hosting providers, provided the affected party has taken reasonable steps to prevent and mitigate the event (including, for Manage.Management, maintaining the security measures described in Clause 6 and the backups described in Clause 11).

The affected party shall notify the other party in writing as soon as reasonably practicable upon becoming aware of a Force Majeure Event, outlining the nature, expected duration, and impact of the event.

The affected party’s obligations shall be suspended for the duration of the Force Majeure Event. If a Force Majeure Event continues for a continuous period of more than **30 days**, either party may terminate these Terms immediately upon written notice to the other party without liability (save for accrued obligations arising prior to the Force Majeure Event). Manage.Management shall refund prepaid fees for the period after termination.

## 19. Changes to These Terms

Manage.Management may amend these Terms from time to time.

Manage.Management shall give at least 30 days’ notice of any material change by email or through the Platform. If a change materially and adversely affects a user who does not accept it, the user may terminate before the effective date and receive a pro-rata refund of prepaid fees for the unexpired period. Continued use of the Platform after the effective date of the updated Terms constitutes acceptance of the revised Terms. For customer organisations with an Order Form, a material change that adversely affects the customer shall apply from the start of the next renewal period, unless the change is required by law, regulation or for security reasons.

## 20. General

If any provision of these Terms is found by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary, and the remainder of the Terms shall continue in full force and effect.

A failure or delay by Manage.Management to exercise a right or remedy shall not constitute a waiver of that or any other right or remedy.

A person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms, except where these Terms expressly provide otherwise.

**Assignment:** Neither party may assign or transfer its rights or obligations under these Terms without the other party’s prior written consent, which shall not be unreasonably withheld or delayed. Manage.Management may use subcontractors and remains responsible for their performance.

**Notices:** Notices to Manage.Management must be sent to [legal@manage.management](mailto:legal@manage.management). Notices to a customer may be sent to the email address in its Order Form or account. Emails are deemed received on the next Business Day.

**Publicity:** Manage.Management may name the customer organisation and use its logo in customer lists and marketing materials, unless the customer opts out in writing.

**Electronic signature:** Order Forms may be signed electronically and in counterparts.

These Terms, together with any Order Form, Data Processing Agreement and separate payment terms agreed with Manage.Management, constitute the entire agreement between the parties in relation to their subject matter and supersede all prior proposals, pricing illustrations and discussions. Each party acknowledges that it has not relied on any statement or representation not set out in those documents, but nothing in this clause limits liability for fraud. If there is any conflict between them, the following order of precedence applies: (a) the Order Form; (b) the Data Processing Agreement, in relation to data protection matters; (c) these Terms; and (d) any other document.

## 21. Governing Law and Jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them shall be governed by the law of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Platform, save that Manage.Management may seek injunctive or similar relief in any court of competent jurisdiction.

## 22. Contact Details

### Company Information

**Full name of legal entity:** MANAGE.MANAGEMENT LIMITED

**Company Number:** 16619867

**Registered Office Address:** The Square, 10 Exeter Road, Bournemouth, England, BH2 5AN

**Questions about these Terms:** [legal@manage.management](mailto:legal@manage.management)

**Website:** [manage.management](https://manage.management)

Made in Bournemouth with <3 for homeowners across the UK